Choice’s annual list also includes the entire energy retail sector for allegedly hoodwinking customers with confusing prices
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Commonwealth Bank is the recipient of “a special prize” in Choice’s 2025 Shonky awards for failing its low income-customers, with the consumer advocacy group singling out Australia’s biggest bank for charging the cohort a collective $270m in unfair fees.
“When Asic caught a number of major banks charging low-income customers with excessive fees this year, CBA stood out from the pack,” said Choice’s CEO, Ashley de Silva.
